Membership Services & Office Manager

Lake & Geauga Area Association of REALTOR
Job Description
Overall Job Description
Mainly assists with membership concerns via phone inquiry and email.  Welcomes and processes new members. Requires previous experience in customer service. Must have a pleasant personality, strong follow-up to unresolved tasks, willingness to research answers or problem-solve, and must possess better-than-basic Excel skills. Will rely on direction and judgment to accomplish goals. Will perform a variety of other membership and administrative tasks, such as coordinating new member orientation and supporting the Accounting & Membership Services Director in annual invoice preparation.  Will perform other administrative tasks that support non-accounting areas of the business, such as maintaining a small inventory, website input, support of continuing education program, assistance with event planning, and maintaining general office supplies. Will work under general supervision and report to the CEO.
PART-TIME Position requires a minimum of 6 hours per day, Monday through Friday 10am – 4pm; Total hours = 30/week.  Starting pay is up to $13.50/hour.  No medical benefits provided.  No retirement benefits provided.
Duties and Responsibilities
Phones / Customer Service
  • Responsible for answering phones
  • Responsible for answering questions from those who call; not just taking messages
  • Responsible for relaying information to appropriate staff and for understanding the reason why the next person should receive the info
  • Will post regularly to social media outlets, such as HootSuite, Facebook, LinkedIn, Twitter
  • Will email announcements as needed through ConstantContact
  • Will adjust website content through WordPress
General Office
  • Maintain list of supplies needed for the office: coffee, janitorial supplies, kitchen supplies, etc.
  • Maintain list of inventory for sale; responsible for reordering of supply in cost-effective manner
Other Administrative
  • Serve as point person for all staff and weekly activities
  • Administrative support for the continuing education programs
  • Administrative support for fundraising and social events
  • Other additional duties as assigned
Skills and Qualifications
  • Pleasant personality
  • Ability to work well with a wide range of generations
  • Excel skills must be strong / above average
  • Understanding of new technologies
  • Ability to learn proprietary software program(s)
  • Impressive follow-through and follow-up
  • Proactive with a sense of urgency
  • Meticulously organized
  • Exceptional attention to detail
  • Strong prioritization, time management, and project management skills
  • Ability to take direction to work individually or in a team setting
  • Demonstrate ability to solve problems and suggest appropriate solutions
  • Knowledge of marketing principles; knowledge of general business concepts
  • Strong customer service skills
  • Self-motivated individual
  • Ability to communicate with members to determine the nature of their problem
  • Ability to communicate effectively with members and staff
  • Ability to solve independently most minor problems
  • Strong abilities in Excel, Word, and other Microsoft products
  • Working knowledge of WordPress, ConstantContact, Facebook, and LinkedIn a plus
  • 3 – 5 Years experience in customer service
  • Associate degree preferred
Contact: Victoria.Pate@lgaar.or
Contact Information